Service Delivery Manager

Hours per week 40
Location Utrecht
Lease car Yes
Function Service Delivery Manager

Are you driven and passionate about motivating and coaching teams? We are looking for a Service Manager who excels in ensuring high quality in service delivery and project execution.

As a Service Manager, you will be responsible for achieving KPIs, improving customer satisfaction, and ensuring excellent service and project quality.

What will you do?

As a Service Delivery Manager, you are ultimately responsible for the quality of our services. You coach, motivate, and inspire teams and contribute to a positive work environment. You ensure that our services and projects meet high-quality standards and that all processes run efficiently. You monitor KPIs and take proactive steps to maintain customer satisfaction.

You have a helicopter view, overseeing the needs of the customers and keeping an overall perspective on delivery activities, including capacity planning, identifying bottlenecks, and addressing challenges before they escalate.

As a Service Manager, you are part of the Management Team (MT) and provide strategic advice to ensure our service and project strategies align well with broader business goals and contribute to an even better cpmview!

Who are we?

We are a fast-growing company with a Management Team that actively participates and stays close to the people. We highly value a ‘people first’ approach in all our relationships. We are specialists in CPM consulting and offer advanced solutions for financial and ESG-related issues, including consolidation, reporting & planning, budgeting, and forecasting. We have the privilege of working for and with amazing companies like IKEA, ASML, G-Star, NS, TomTom, Samskip, and many more. Additionally, we are certified partners of SAP, OneStream, Vena Solutions, Fluence Technologies, and CCH Tagetik.

Who are you?

You get energized by improving processes in a growing company where not everything is predefined. You are self-sufficient, responsible, and can effectively prioritize and execute tasks. Additionally, you have a passion for coaching, inspiring, and motivating teams and promote an open and transparent work culture. You are resilient and see challenges as opportunities to improve rather than obstacles.

Furthermore, you have:

  • At least 5 years of experience as a Service Delivery Manager or a similar role;
  • Experience with various project methodologies such as Agile, Scrum, Safe, etc.;
  • Experience with change management;
  • Experience in consultancy is a plus;
  • A driver’s license (B);
  • Fluency in both Dutch and English.

What do we offer?

A dynamic role where you play a key role and can make an impact. A position in the Management Team that actively participates and promotes an open and transparent work culture. A company culture that values our people and relationships inside and outside the organization. Additionally, we offer:

  • Starting salary €6250 – €7700 per month excluding 8% holiday allowance (depending on experience);
  • A mobility plan; This is either a lease car or a mobility card that can be used privately for €400;
  • Annual profit-sharing;
  • A non-contributory pension;
  • 30 vacation days per year;
  • Laptop & phone;
  • Hybrid working is no problem. You receive compensation for setting up your home office;
  • Flexible working hours;
  • Room for personal and professional growth, with opportunities to further develop your skills;

We also organize various outings, including an annual ski trip to a nice location in France or Austria! Every 5 years we have an anniversary trip; this year the destination was Morocco! We also regularly hold meetings at external locations combined with fun activities. Every Friday afternoon we have a Friday Afternoon drink. Work hard, play hard!

Are you our new team member?

Excited? Great!

We look forward to receiving your CV at so we can get a first impression of you. A cover letter is always nice to read but is not a must.

Once we receive your CV, we will contact you shortly.  If the feeling after our introduction meetings is mutual positive, we will quickly make you an offer.

If you have any further questions, please contact our HR Professional Tanya Geurtsen via

Acquisition in response to this vacancy is not appreciated.

Apply directly


We work with the latest technologies, apply the right skills and experience
to provide you with the best solutions for your organization.

Apply now

  • Max. file size: 128 MB.
  • Max. file size: 128 MB.