CPM Support & Managed Services
Cpmview delivers support on implemented CPM solutions anywhere at anytime.
Service Level Agreement (SLA)
Once a CPM project has been successfully implemented, a SLA can be established. From that moment, our support services are immediately available.
Our SLA covers a broad range of services, including:
- Incident management
- Change and modification management
- Planned on-site support
- Tailor-made training
To deliver our services efficiently and effectively, we use a proven, modern ticketing solution for issue logging, tracking and resolution.
Support
Our experienced support team delivers 24×7 support and consists of consultants ranging from junior to senior level, supported by specialised experts.
Support consultants act as the first point of contact, while ensuring that an experienced consultant who is familiar with your environment is always involved. This approach enables us to respond quickly and provide effective solutions to questions, requests and incidents – fully leveraging the collective expertise within cpmview.
Managed services & cloud hosting
With our managed CPM services, we take responsibility for your CPM systems and related processes for the ongoing:
- Monitoring
- Management
- Issue prevention and resolution
Looking for secure cloud hosting in Europe? Cpmview works with best-in-class service partners to deliver a fast, reliable and secure server infrastructure that meets high availability and security standards.
